Frequently Asked Questions (FAQs)
About Our Products
Are your bags really handmade?
Yes. Every bag sold at KelseyBags.Shop is handmade with care and attention to detail. Our artisans focus on craftsmanship rather than mass production, which allows us to create unique, high-quality bags. Because each piece is handmade, slight variations in color, stitching, texture, or size may occur—this is a natural part of handmade artistry and not considered a defect.
Do handmade bags look exactly like the pictures?
We do our best to display accurate product images. However, due to lighting, screen settings, and the handmade nature of our products, minor differences may occur. These small variations add character and uniqueness to each bag.
What materials do you use?
We use carefully sourced, durable materials selected for comfort, strength, and style. Each bag is designed to be functional, long-lasting, and suitable for everyday use while maintaining an elegant appearance.
Are your bags suitable for daily use?
Yes. Our bags are designed for everyday wear, combining practicality with fashionable design. With proper care, they can be enjoyed for a long time.
Ordering & Payments
How do I place an order?
Simply choose your favorite bag, add it to your cart, and proceed to checkout. Once your payment is completed, you will receive an order confirmation email with your order details.
What payment methods do you accept?
We accept secure payments through trusted payment providers, including PayPal. All transactions are encrypted to ensure your personal and payment information remains safe.
Is my payment information secure?
Yes. We do not store or have access to your payment details. All payments are processed securely through third-party payment gateways.
Can I cancel or change my order after placing it?
Orders can be canceled or changed within 12 hours of purchase, as long as the order has not yet been processed or shipped. Once processing begins, we are unable to make changes.
Processing & Shipping
How long does order processing take?
Orders are usually processed within 1–3 business days. During high-demand periods or sales, processing may take slightly longer.
Do you ship internationally?
Yes, we proudly offer worldwide shipping so customers from many countries can enjoy our handmade bags.
How long does shipping take?
Estimated delivery times vary depending on your location:
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United States: 6–12 business days
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Canada & Europe: 8–15 business days
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Australia & New Zealand: 8–15 business days
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Asia: 8–15 business days
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Africa: 15–30 business days
Please note that delivery times are estimates and may vary due to customs, holidays, or carrier delays.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.
Do you charge customs or import fees?
Customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the product or shipping price.
Returns, Refunds & Issues
What is your return policy?
We accept return requests within 7 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.
How do I request a return?
To request a return, please email us at support@kelseybags.shop with your order number and reason for return. Our support team will guide you through the next steps.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos of the issue. Once verified, we will offer a replacement or refund.
What if I receive the wrong item?
If you receive an incorrect item, contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.
Are custom or personalized items refundable?
Custom or personalized items are non-refundable unless they arrive damaged or defective.
When will I receive my refund?
Once your return is approved and received, refunds are processed within 5–7 business days back to your original payment method.
Customer Support & Contact
How can I contact customer support?
You can contact us anytime at support@kelseybags.shop. We aim to respond within 24–48 hours, excluding weekends and holidays.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect address. Address changes are only possible before the order is shipped.
Do you offer bulk or wholesale orders?
For bulk or special order inquiries, please contact us via email, and our team will be happy to assist you.
Additional Information
Do you offer discounts or promotions?
Yes. We occasionally run promotions and special offers. Sign up for our newsletter to stay updated on exclusive deals.
Why should I shop with KelseyBags.Shop?
We are committed to providing stylish, handmade bags with quality craftsmanship, fair pricing, secure payments, and reliable customer support. Your satisfaction is our top priority.